Shipping policy

Shipping Policy

Last Updated: August 22, 2026

At Urban Beauty, we want your beauty products to reach you safely and conveniently. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

After you place an order, you will receive an order confirmation by email.

Orders are generally processed within 1–3 business days.

Processing times may take longer during holidays, promotions, sales, or periods of high order volume.

Once your order has been processed and shipped, you will receive tracking information when it is available.

2. Shipping Times

Delivery times depend on the product, supplier, shipping method, and destination.

Estimated delivery times will be shown at checkout or on the applicable product page whenever available.

Please understand that estimated delivery times are not guaranteed delivery dates. Delays may occur because of:

Carrier delays
Weather conditions
Holidays
Customs processing
Incorrect or incomplete addresses
High shipping volumes
Other circumstances outside our control

3. Shipping Locations

We currently ship to locations where shipping is available through our suppliers and shipping partners.

Available shipping destinations and rates may vary depending on the product and your location.

If a product cannot be shipped to your address, this will generally be indicated at checkout.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the product, destination, shipping method, and applicable shipping conditions.

From time to time, Urban Beauty may offer free shipping promotions or other shipping discounts.

Any applicable shipping offer will be displayed on our website or at checkout.

5. Tracking Your Order

When tracking is available, we will send tracking information to the email address provided with your order.

Tracking information may take some time to become active after your order has shipped.

If your tracking information has not updated for several days, please contact us so we can help investigate.

6. Multiple Products in One Order

If you purchase multiple products, your items may arrive in separate packages.

This can happen because products may be fulfilled by different suppliers or shipped from different locations.

You may therefore receive multiple tracking numbers and deliveries for a single order.

7. Incorrect Shipping Address

Please carefully check your shipping information before completing your purchase.

If you notice an incorrect address, contact us as soon as possible.

We will try to correct the address before your order is processed or shipped, but we cannot guarantee that changes will be possible after processing has begun.

Urban Beauty may not be responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

8. Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbours, your building's reception area, or the delivery location.

You may also contact the shipping carrier.

If you still cannot locate the package, contact Urban Beauty with your order number and tracking information so we can assist you.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging.

Your order number
Photos of the package
Photos of the damaged product
A description of the problem

We will review the issue and work with you to determine an appropriate solution.

10. Customs, Duties, and Taxes

Depending on the shipping destination and origin of the product, international orders may be subject to customs duties, taxes, brokerage fees, or other charges.

Customers may be responsible for charges imposed by their country's customs authorities unless otherwise stated at checkout.

Customs processing may also cause delivery delays.

11. Shipping Delays

Urban Beauty does not guarantee delivery by a specific date unless a guaranteed delivery service is specifically offered and stated at checkout.

Once an order has been shipped, delays caused by carriers, customs, weather, holidays, or other circumstances outside our reasonable control may occur.

We appreciate your patience while your order is in transit.