Return & Cancellations

RETURNS & CANCELLATIONS

At Urban Beauty, we want you to feel confident and satisfied with every purchase. We understand that sometimes you may need to return an item or cancel an order.

Please review our Returns & Cancellations Policy below.

RETURNS

We offer a 30-day return period for eligible products. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must generally be:

  • Unused and unopened

  • In its original condition

  • In its original packaging

  • Accompanied by your order number or proof of purchase

Returns are subject to the conditions below and applicable consumer-protection laws.

BEAUTY & SKINCARE PRODUCTS

For health and hygiene reasons, opened, used, tested, or unsealed cosmetics, skincare products, and personal-care products generally cannot be returned, unless the item is defective or otherwise required by applicable law.

Please check product descriptions, shades, sizes, ingredients, and other details carefully before placing your order.

HOW TO REQUEST A RETURN

To request a return, contact us at:

contacturbanbeauty92@gmail.com

Please provide:

  • Your full name

  • Order number

  • Product you wish to return

  • Reason for the return

  • Photos if the item arrived damaged, defective, or incorrect

Please wait for return instructions before sending any products back.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible and provide your order number along with clear photos of the product and packaging.

Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement or refund depending on the circumstances.

NON-RETURNABLE ITEMS

Unless otherwise required by law, the following items generally cannot be returned:

  • Opened or used cosmetics

  • Opened or used skincare products

  • Products with removed or broken hygiene seals

  • Gift cards

  • Items marked Final Sale

  • Products damaged through misuse after delivery

RETURN SHIPPING

Customers may be responsible for return shipping costs unless the item received was damaged, defective, incorrect, or the return is otherwise covered by applicable law.

Original shipping charges are generally non-refundable unless required by applicable law.

We recommend using a trackable shipping method when returning eligible products.

ORDER CANCELLATIONS

Need to cancel your order? Please contact us as soon as possible after placing your order.

Email:

contacturbanbeauty92@gmail.com

Please include:

  • Your full name

  • Order number

  • Email address used for your order

  • A request to cancel your order

We will review your request and confirm whether cancellation is still possible.

CAN I CANCEL AN ORDER AFTER IT SHIPS?

Once an order has been processed, fulfilled, or shipped, we may no longer be able to cancel it.

If your order has already shipped, you can wait until it arrives and then contact us to determine whether the product is eligible for return under this