Shipping Policy

At Urban Beauty, we want to make your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please note that orders may not be processed on weekends or holidays.

2. Delivery Times

Estimated delivery times may vary depending on:

• Your delivery location
• The product ordered
• Shipping method
• Product availability
• Fulfillment location
• Shipping carrier

Estimated delivery information will be provided at checkout whenever available.

Please understand that delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs, carrier disruptions, holidays, high order volumes, or other circumstances outside our control.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the product, destination, shipping method, and current promotions.

Urban Beauty may occasionally offer free shipping or promotional shipping offers.

4. Order Tracking

When tracking is available, tracking information will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after your order has shipped.

If your tracking information has not updated for an extended period, please contact us.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check your:

• Full name
• Street address
• Apartment or unit number
• City
• Province/state
• Postal/ZIP code

If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that we will be able to change an address after an order has entered processing or shipping.

6. Multiple Shipments

If you purchase multiple products in one order, your items may occasionally arrive in separate packages.

This can happen when products are fulfilled from different locations or suppliers.

You may receive separate tracking numbers for different items in the same order.

7. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information indicates that your package was delivered but you cannot locate it, please check around your delivery location and with household members or neighbors.

If you still cannot locate your package, contact us with your order number and tracking information.

We will do our best to assist you.

8. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number
• Photos of the damaged product
• Photos of the packaging
• A description of the damage

Please keep the original packaging until the issue has been reviewed.

9. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, contact us as soon as possible.

Please provide your order number and explain what is missing or incorrect so we can investigate the issue.

10. International Shipping

Depending on the product and destination, Urban Beauty may offer international shipping.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges may be the customer's responsibility.

Customs processing may also cause additional delivery delays.

11. Shipping Restrictions

Certain beauty or personal-care products may have shipping restrictions depending on their contents, destination, carrier requirements, or applicable laws.

If a product cannot be shipped to your location, we may contact you regarding the available options.

12. Circumstances Beyond Our Control

Urban Beauty is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Carrier delays
• Customs processing
• Public holidays
• Transportation disruptions
• Incorrect shipping information
• High shipping volumes
• Other unforeseen circumstances

We will always do our best to assist you when a shipping problem occurs.

13. Contact Us

If you have questions about your order or shipping, please contact our customer support team.

Urban Beauty
Customer Support Email: [contacturbanbeauty92@gmail.com]

Response Time: 1–2 business days

When contacting us about an existing order, please include your order number so we can assist you more quickly.

Thank You

Thank you for choosing Urban Beauty. We appreciate your business and look forward to providing you with a convenient and enjoyable shopping experience.

Urban Beauty — Beauty, Style & More, All in One Place.